We are a company registered in England and Wales (registration number 03906401) under the name Photobox Limited; the address of our registered office is Unit 7,Metal Box Factory, 30 Great Guildford Street, London, SE1 0HS.. We are registered as a data controller with the Information Commissioner's Office (registration number Z4768023).
When you access and move around Photobox, register an Account with Photobox or purchase a Product from Photobox, we may collect some or all of the following personal data about you:
We may also collect some of this personal data from third parties who have your consent to pass your details to us.
In order to take advantage of some of our Services, you may need to supply us with the personal details of a third party (for example, their name and address if you wish to send them a Product to them as a gift). We will not use this information for anything other than providing the Services for which the information was supplied.
We may disclose your first name and last name, to selected third parties, including but not limited to Pro-Gallery owners from whom you have purchased items. The purpose of this is so that a record may be kept by the third parties of who has purchased Products from them. It is a condition of your use of our Services that you agree to this disclosure of this data.
Your personal data will be collected, processed, stored and used by us, and passed to and processed by our subsidiary and/or affiliated companies and other data processors acting under contract with us:
If you elect to store a Payment Method with us, that Payment Method will not in fact be stored by Photobox itself, but instead it will be stored by a payment service provider under contract with us. The storing payment service provider will be required to comply with the Payment Card Industry Data Security Standard (PCI DSS). Note that, when using a stored Payment Method to make payment for your Photobox order, certain techniques will be used to assist in maintaining the security of the details of your stored Payment Method. For example, not all of the payment card number will be visible to you (typically, all except the final four digits will be masked), and you will be required to provide certain information (such as, but not limited to, a CV2 card security number) in order to proceed with using that Payment Method. To remove or change a stored Payment Method, please follow the procedures specified on the Site or App, or contact our customer services team.
We may use automatically collect anonymous information about your use of Photobox. For example, we may automatically log which parts of Photobox you access, which web browser you deploy and the website from which you linked to Photobox. You cannot be identified from any of this information. It enables us to compile statistics about the use of Photobox, and to help target aspects of Photobox and advertising to you more accurately.
We will not disclose any of your personal data, other than to subsidiary and/or affiliated companies and data processors (including payment service providers) under contract with us, without your permission unless:
The emails and mobile communication (such as text (SMS) and "push" notification) we send to you fall into two categories:
Should you wish to, you can opt out of receiving our service emails here: https://photobox-en.custhelp.com/app/ask.
While we do our best to act on your preferences as soon as we reasonably can, please be aware that it may take up to 14 days for changes to your preferences concerning Service Messages to take effect.
A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive.
To make full use of Photobox.co.uk and to benefit from certain personalised features, your computer, tablet or mobile phone will need to be set up to accept cookies. The PhotoBox.co.uk website (like many other shopping websites) will not work when cookies are blocked.
The list below details the cookies used on Photobox.co.uk. We have outlined who sets these cookies and their purpose.
|Functionality||Photobox.co.uk||Photobox.co.uk uses these cookies to enable some basic functionalities to provide a basic personalised experience whilst browsing, making creations and shopping on our website. Examples include remembering your login details, which products you have added to your basket, your language preferences. The information collected through these cookies is only used for this purpose and is never shared or sold on to third parties.|
|Strictly necessary||Photobox.co.uk||These cookies are essential as they enable you to move around a website and use its features, such as accessing the checkout. The information collected through these cookies is only used for this purpose and is never shared or sold on to third parties.|
|Analytical/Performance||ABTasty & Crazy Egg||Photobox.co.uk work with 3rd parties ABtasty & Crazy Egg to test and find the optimal content and experience for our users. The cookies used by them enable us to identify which experiences visitors to our site have seen and how the content has performed for the visitor, this will allow us to ensure that future experiences can be further improved. The data collected through these cookies is anonymous, they do not collect specific customer data and is never shared with other third parties.|
|Targeting||Quantcast & Rocket Fuel||Photobox.co.uk work with 3rd party agencies Quantcast & Rocketfuel to display banner advertising on other selected websites. These cookies also help us to monitor and improve the effectiveness of our banner advertising and to refine the targeting of these campaigns so that we are displaying the most relevant content for each individual. The data collected through these cookies is anonymous, these 3rd parties do not collect specific customer data and it is never shared with other third parties.|
|Targeting||Awin||Cookies are used by our 3rd party Awin enabling Photobox.co.uk to meet contractual obligations to make payments to them when they introduce a new customer to PhotoBox.co.uk. The data collected through these cookies is anonymous, these 3rd parties do not collect specific customer data and it is never shared with other third parties.|
|Targeting||Criteo||Photobox.co.uk works with 3rd party agency Criteo to display banner advertising on other selected websites based on pages already viewed on photobox.co.uk. These cookies help us to monitor and improve the effectiveness of our banner advertising and to refine the targeting of these campaigns so that we are displaying the most relevant content for each individual. The data collected through these cookies is anonymous, these 3rd parties do not collect specific customer data and it is never shared with other third parties.|
You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.
Here's how to do it:
This depends on which cookies you disable, but in general our Site will not operate properly if cookies are off. In particular, note that you may be prevented from making purchases of Products if cookies are disabled.
The Data Protection Act 1998 gives you the right to access personal data held about you. Your right of access can be exercised in accordance with that Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the personal information we hold about you.
Our Site may, from time to time, contain links to the websites of third parties. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for those websites or their policies.
We take appropriate technical and organisational measures to guard against unauthorised or unlawful processing of your personal data and against accidental loss or destruction of, or damage to, your personal data. While no computer system is completely secure, we believe the measures implemented by our site reduce the likelihood of security problems to a level appropriate to the type of data involved.
We have security measures in place to protect our database of Users and access to this database is restricted internally. However, note that it remains each User's responsibility:
We will never ask you to confirm the details of your Account or Payment Method by email or mobile communication. If you receive such contact, please do not respond to it.
Registered company address is Unit 7,Metal Box Factory, 30 Great Guildford Street, London, SE1 0HS.
PLEASE NOTE: this is our registered company address, and should not be used for returns or customer support enquiries.
A password reset email has been sent to your email address.