Privacy policy

This privacy policy together with our terms of use sets out how PhotoBox Limited, part of the Photoways group, ("we", "our", "us") will use any personal data we collect from you, or you provide to us during your use of the on-line photo service (the "website").

For the purpose of the Data Protection Act 1998 (the Act), the data controllers are PhotoBox Limited of Bridge House, 1st Floor, 63-65 North Wharf Road, London, W2 1LA and Photoways, ZAC des Parriers, 37-39 de Beauce, 785–Sartrouville. We may from time to time use data processors, who are not employees, agents or otherwise connected with us, with whom we have an agreement to process your data ("Data Processors").

We respect the privacy of every individual who visits the website. Our policy on the collection and use of personal information is outlined below.

We collect and use personal information in order to:

• Administer or otherwise carry out our obligations in relation to any agreement that you may have with us.
• Anticipate and resolve problems with your service.
• Carry out market research and the tracking of sales.
• Create and inform you of products and services provided either by us or by carefully selected third parties that you may be interested in, where you have consented to be contacted for such purposes and allow Data Processors to do the same – see Emails and Newsletters below for more information about this.

In order carry out the above, we need to collect and process personal information about you (including but not limited to, your name, address, telephone number, email address, details of your visits to the website and any transactional information in relation to order fulfilment). We may ask you for this information on the website during the registration process or at any subsequent point. The data we collect may be provided to Data Processors for analysis so that we may tailor the goods, services and marketing materials we, and other third parties, offer to you (where you have consented to receive the same).

In order to take advantage of some of our services, you may need to supply us with the personal details of a third party (for example, their name and address if you wish to send them some prints). We will not use this information for anything other than providing the service for which the information was supplied.

We may disclose your first name and last name, to selected third parties, including but not limited to Pro-Gallery owners from whom you have purchased items. The purpose of this is so that a record may be kept by the third parties of who has purchased photo related items from them. It is a condition of your use of our services that you agree to this disclosure of your data.

We will not disclose any personally identifiable information without your permission unless:

• We are legally entitled to do so (for example, pursuant to a court order or for the purposes of prevention of crime or fraud). You will be treated as having given your permission for disclosures referred to in this policy.
• We are in negotiations with a third party for the sale or purchase of any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
• We, or substantially all of our assets, are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
• To enforce or apply our terms of use and other agreements; or to protect our rights, property, safety, customers, or others.

Non-Personal Details

We may automatically collect non-personal information about you, such as the type of browsers you use or the website from which you linked to us. This information is only used to assist us in providing an effective service on the website. We may, from time to time, supply the owners and operators of third party websites which have a link to our site with information about the number of users linking to the website from their website. You cannot be identified from any of this information.

Newsletters and Service Emails

We give you the option to decide what emails you receive from us.

The emails we send fall into two categories:

• Our emails (we call them newsletters) which provide you with information about offers, new products and other things that we think may interest you or PhotoBox customers generally. You can notify us of your preferences concerning our newsletters here: www.photobox.co.uk/my/account/newsletters.
• The emails that we send concerning activity on your Photobox account (service emails), specifically:
  • To remind you of free PhotoBox credits that may be in your account
  • To remind you of unordered items in your online basket
  • To explain how PhotoBox credits that you have purchased work
  • To remind you to use PhotoBox credits before they expire
  • Surveys to capture your feedback on orders you have placed with PhotoBox
  • Surveys to capture your feedback on contact with our customer service team

Should you wish to, you can opt out of receiving our service emails here: http://photobox-en.custhelp.com/app/ask.

While we do our best to act on your preferences as soon as we can, please be aware that it may take up to 14 days for changes to your preferences concerning newsletters or service emails to take effect.

Please note that transactional emails that we send you – that is, emails that we need to send you relating directly to your orders and purchases from PhotoBox – are unaffected by your preferences for newsletters and service emails.

Competitions

From time to time, we may hold competitions via the website. When you enter a competition, we may ask you to tell us your name, email address, mailing address and telephone number. We will collect and use these details in accordance with the provisions of this privacy policy.

Cookies

When you visit PhotoBox we send cookies to your computer, or similar device, which are essential for shopping with us and useful for storing your user preferences. They also help prevent fraud by providing a way of recognising you so that only you can access your photos and personal data.

We use cookies for marketing purposes too, such as tracking user trends, click through and sales figures (which we may share with branded partners), media performance and search optimisation.

As cookies are so useful we don't recommend you disable them but if you really want to you can set your browser to notify you when you receive a cookie, which allows you to choose whether or not to accept it. If you do decide to disable your cookies you can click here to find out how.

Accuracy

We aim to keep our records as accurate as possible. If you would like to review or change the details that you have supplied us with at any time you can either amend your details directly by going to the 'My Details' section of your homepage of the website, or by contacting us using the details below.

Security

The technology that we use and the policies that we have implemented are intended to safeguard your privacy from unauthorised access and improper use. We will continue to update these measures as new technology becomes available.

Your Rights

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes, or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data, or by going to the 'My Preferences' area of the 'My Details' section of your homepage of the website. You can also exercise the right at any time by contacting us.

Access to Information

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

Links

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Contact us

If you would like to contact us click here.