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Your security is our security

Privacy policy

Introduction

We are a company registered in England and Wales (registration number 03906401) under the name Photobox Limited; the address of our registered office is Bridge House, 63-65 North Wharf Road, London W2 1LA. We are registered as a data controller with the Information Commissioner’s Office (registration number Z4768023).

Photobox is committed to respecting the privacy rights of visitors to its Site and App. This privacy policy explains how we collect, store and use personal data about you when you visit the Site or App, buy Products from us or otherwise provide your personal data to us. It provides you with details about the types of personal data that we collect from you, how we use your personal data and the rights you have to control our use of your personal data. Words used in this Privacy Policy have the same meaning as is attributed to them in the Photobox Terms of Use.

What personal information do we collect about you ?

When you access and move around Photobox, register an Account with Photobox or purchase a Product from Photobox, we may collect some or all of the following personal data about you:

  • a username and password;
  • name, date of birth, age and sex;
  • billing and delivery addresses, email address and phone number(s);
  • Payment Method (typically credit card or debit card) details;
  • your Images and other User Content;
  • correspondence with and from Photobox;
  • your preferences about receiving communications from Photobox;
  • information about your use of Photobox, and your browsing and online purchasing activities; and details we may ask you to submit to verify your identity.

We may also collect some of this personal data from third parties who have your consent to pass your details to us.

In order to take advantage of some of our Services, you may need to supply us with the personal details of a third party (for example, their name and address if you wish to send them a Product to them as a gift). We will not use this information for anything other than providing the Services for which the information was supplied.

We may disclose your first name and last name, to selected third parties, including but not limited to Pro-Gallery owners from whom you have purchased items. The purpose of this is so that a record may be kept by the third parties of who has purchased Products from them. It is a condition of your use of our Services that you agree to this disclosure of this data.

How do we use your personal information ?

Your personal data will be collected, processed, stored and used by us, and passed to and processed by our subsidiary and/or affiliated companies and other data processors acting under contract with us:

  • to provide Photobox to you;
  • to tailor aspects of your experience of Photobox;
  • to contact you to provide examples of Products bearing your Images we think might interest you;
  • to create personalised Products selected by you;
  • to associate your Account, and your Product purchases, with you, and to verify your identity;
  • if you elect to store a Payment Method with us, to associate that Payment Method with you when you place an order;
  • to associate your Account, and your Product purchases, with you, and to verify your identity;
  • to process payments you make for Products;
  • to provide customer support;
  • to contact you by email and mobile communication (such as text (SMS) and “push” notification);
  • for customer satisfaction and customer experience improvement purposes; and in connection with the prevention and detection of fraud and other crime.

If you elect to store a Payment Method with us, that Payment Method will not in fact be stored by Photobox itself, but instead it will be stored by a payment service provider under contract with us. The storing payment service provider will be required to comply with the Payment Card Industry Data Security Standard (PCI DSS). Note that, when using a stored Payment Method to make payment for your Photobox order, certain techniques will be used to assist in maintaining the security of the details of your stored Payment Method. For example, not all of the payment card number will be visible to you (typically, all except the final four digits will be masked), and you will be required to provide certain information (such as, but not limited to, a CV2 card security number) in order to proceed with using that Payment Method. To remove or change a stored Payment Method, please follow the procedures specified on the Site or App, or contact our customer services team.

We may use automatically collect anonymous information about your use of Photobox. For example, we may automatically log which parts of Photobox you access, which web browser you deploy and the website from which you linked to Photobox. You cannot be identified from any of this information. It enables us to compile statistics about the use of Photobox, and to help target aspects of Photobox and advertising to you more accurately.

Disclosing your personal data

We will not disclose any of your personal data, other than to subsidiary and/or affiliated companies and data processors (including payment service providers) under contract with us, without your permission unless:

  • we are legally entitled to do so (for example, pursuant to a court order or for the purposes of prevention or detection of crime or fraud);
  • we are in negotiations with a third party for the sale or purchase of any of Photobox’s business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets;
  • Photobox, or substantially all of its assets, is acquired by a third party, in which case personal data held by Photobox about its customers will be one of the transferred assets; or
  • to enforce or apply our Terms of Use and other agreements to which you are party, or to protect our rights, property, safety, customers, or others.

Email and Text preferences

The emails and mobile communication (such as text (SMS) and “push” notification) we send to you fall into two categories:

  • Emails (we call them newsletters) and mobile communication (such as text (SMS) and “push” notification) (we call them messaging alerts) which provide you with information about offers, new Products and other things that we think may interest you or PhotoBox customers generally. You can notify us of your preferences concerning our newsletters here: www.photobox.co.uk/my/account/newsletters and you can opt out of receiving text (SMS) messaging alerts at any time by texting STOP to the number which appears in the relevant text (SMS) messaging alert, and prevent receipt of “push” notification messaging alerts by turning off the push function on your mobile device.
  • The emails and messaging alerts that we send concerning activity on your Photobox Account (“Service Messages”), specifically:
    • To remind you of free PhotoBox credits that may be in your account
    • To remind you of unordered items in your online basket
    • To remind you of Product creations that you have abandoned
    • To explain how PhotoBox credits that you have purchased work
    • To remind you to use PhotoBox credits before they expire
    • Surveys to capture your feedback on orders you have placed with PhotoBox
    • Surveys to capture your feedback on contact with our customer service team
    • To inform you of last Product order dates for seasonal events such as Christmas, Valentine’s day, Mother’s Day and Father’s day
    • To remind you that you have an Account
  • Should you wish to, you can opt out of receiving the above Service Messages here: http://photobox-en.custhelp.com/app/ask.

Should you wish to, you can opt out of receiving our service emails here: http://photobox-en.custhelp.com/app/ask.

While we do our best to act on your preferences as soon as we reasonably can, please be aware that it may take up to 14 days for changes to your preferences concerning Service Messages to take effect.

Please note that (a) emails that we need to send you relating directly to your orders and purchases from PhotoBox (such as order and dispatch confirmation emails), and (b) emails which notify you of changes to our Terms of Use, or to policies we apply under our Terms of Use, are unaffected by your preferences for newsletters and Service Messages; you cannot opt-out of receiving these emails.

Cookies

Information about our use of cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. By visiting or using this site with your browser set to allow cookies, you are consenting to our use of cookies for the purposes set out below.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive.

To make full use of Photobox.co.uk and to benefit from certain personalised features, your computer, tablet or mobile phone will need to be set up to accept cookies. The PhotoBox.co.uk website (like many other shopping websites) will not work when cookies are blocked.

The list below details the cookies used on Photobox.co.uk. We have outlined who sets these cookies and their purpose.

Category Party Purpose
Functionality Photobox.co.uk Photobox.co.uk uses these cookies to enable some basic functionalities to provide a basic personalised experience whilst browsing, making creations and shopping on our website. Examples include remembering your login details, which products you have added to your basket, your language preferences. The information collected through these cookies is only used for this purpose and is never shared or sold on to third parties.
Strictly necessary Photobox.co.uk These cookies are essential as they enable you to move around a website and use its features, such as accessing the checkout. The information collected through these cookies is only used for this purpose and is never shared or sold on to third parties.
Analytical/Performance Google Analytics,
Euerlian
Google Analytics and Eurelian use cookies to collect data that helps us understand how people are using the site and monitor any errors that users may be experiencing. We use this information to identify how and where we can improve the user experience. The data collected through these cookies is anonymous, these 3rd parties do not collect specific customer data and it is never shared with other third parties.
Analytical/Performance ABTasty Photobox.co.uk work with 3rd party ABtasty to test and find the optimal content and experience for our users. The cookies used by ABtasty enable us to identify which experiences visitors to our site have seen and how the content has performed for the visitor, this will allow us to ensure that future experiences can be further improved. The data collected through these cookies is anonymous, ABTasty does not collect specific customer data and is never shared with other third parties.
Targeting Jumptap,
Quantcast,
Photobox.co.uk work with 3rd party agencies, Quantcast and Jumptap to display banner advertising on other selected websites. These cookies also help us to monitor and improve the effectiveness of our banner advertising and to refine the targeting of these campaigns so that we are displaying the most relevant content for each individual. The data collected through these cookies is anonymous, these 3rd parties do not collect specific customer data and it is never shared with other third parties.
Targeting Facebook, Google
Adwords, Bing,
Madmetrics,
Google Adwords, Bing, Madmetrics and Facebook use cookies to track our own paid advertising activity. We use the information collected by these cookies to help us determine where our ads will be most effective online. Each individual advertiser uses its own tracking cookies and the data taken is not confidential data or interchangeable.
Targeting Awin, Trialpay,
Linking Mobile
Cookies are used by 3rd parties Awin, Trialpay and Linking Mobile enabling Photobox.co.uk to meet contractual obligations to make payments to them when they introduce a new customer to PhotoBox.co.uk. The data collected through these cookies is anonymous, these 3rd parties do not collect specific customer data and it is never shared with other third parties.
Targeting Adroll Photobox.co.uk works with 3rd party agency Adroll to display banner advertising on other selected websites based on pages already viewed on photobox.co.uk. These cookies help us to monitor and improve the effectiveness of our banner advertising and to refine the targeting of these campaigns so that we are displaying the most relevant content for each individual. The data collected through these cookies is anonymous, these 3rd parties do not collect specific customer data and it is never shared with other third parties.

Managing Cookies

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

Here’s how to do it:

  • Google Chrome
    • In the settings menu, select 'show advanced settings' at the bottom of the page.
    • Select the 'content settings' button in the privacy section.
    • The top section of the page that then appears tells you about cookies and allows you to set the cookies you want. It also allows you to clear any cookies currently stored.
  • Mozilla Firefox
    • In the tools menu, select 'options' (MAC users, go to the Firefox menu & select ‘preferences’)
    • Select the privacy tab in the options box.
    • o From the dropdown choose, 'use custom settings for history'. This will bring up the options for cookies and you can choose to enable or disable them by clicking the tickbox.
  • Internet Explorer 6+
    • In the tools menu, select 'Internet options'.
    • Click the privacy tab.
    • o You will see a privacy settings slider which has six settings that allow you to control the number of cookies that will be placed: Block All Cookies, High, Medium High, Medium (default level), Low, and Accept All Cookies.
  • Safari browser
    • In the settings menu / Safari menu, select the 'preferences' option.
    • Open the privacy tab.
    • Select the option you want from the 'block cookies' section.
  • All other browsers
    • For information on how to manage cookies via other browsers, please consult your documentation or online help files.

What happens if I disable cookies?

This depends on which cookies you disable, but in general our Site will not operate properly if cookies are off. In particular, note that you may be prevented from making purchases of Products if cookies are disabled.

International transfers

We may transfer personal data that we collect from you to third party data processors located in countries that are outside of the European Economic Area (EEA) and to other Photobox group companies in connection with the above purposes. Please be aware that countries outside the EEA may not offer the same level of data protection as the United Kingdom; however, we always require that third party data processors deal with your personal data in accordance with this privacy policy.

Access to Information

The Data Protection Act 1998 gives you the right to access personal data held about you. Your right of access can be exercised in accordance with that Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the personal information we hold about you.

Links to third party sites

Our Site may, from time to time, contain links to the websites of third parties. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for those websites or their policies.

Security

We take appropriate technical and organisational measures to guard against unauthorised or unlawful processing of your personal data and against accidental loss or destruction of, or damage to, your personal data. While no computer system is completely secure, we believe the measures implemented by our site reduce the likelihood of security problems to a level appropriate to the type of data involved.

We have security measures in place to protect our database of Users and access to this database is restricted internally. However, note that it remains each User's responsibility:

  • to ensure no-one else uses Photobox through his/her Account;
  • to log off or exit from your Photobox Account when not using it; and
  • to keep his/her password or other access information secret.

Deceptive emails

We will never ask you to confirm the details of your Account or Payment Method by email or mobile communication. If you receive such contact, please do not respond to it.

Updates to this policy

This Privacy Policy was last updated on 20 June 2014. Please check back regularly to keep informed of changes to this Policy.

Contact us

If you would like to contact us about any aspect of this Privacy Policy click here.

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