FAQs

• What personal data is collected as part of my order?
To place a Gift Card order, you will need to provide some compulsory personal information. Please see our Privacy Policy for more information on how your personal information will be used. This website is managed by Photobox’s Gift Card Partner, Nitecrest. By using this service you confirm that all information and details provided by you to Nitecrest are true, accurate and up to date in all respects.

• Can I send multiple gift cards?
Yes you are able to send any number of gift cards to the same UK address.

• What is the minimum / maximum value I can load onto a gift card?
The minimum value that you can load onto your gift card is £15 and the maximum is £40.

• Can I add a personal message?
Yes, you can write a personal message of up to 250 characters. This will be printed and included with your Gift Card for standard and personalised cards and within the email body for eGift Cards.

• Can I send / spend a gift card abroad?
Delivery is to mainland UK addresses only. Gift Cards can only be redeemed at www.photobox.co.uk.

• Who do I contact with questions / queries?
Customer Service for Gift Cards is managed by Photobox’s Gift Card partner, Nitecrest. You can contact them by calling 0345 340 9581 or emailing photobox@nitecrest.com.

• What delivery options are there?
Delivery of standard and personalised Gift Cards will be to the UK address specified in your order. Postage will cost £2.50 and will be sent via Royal Mail First Class post. Please note that next day delivery is not available for orders placed via this website. For eGift Cards will be delivered immediately via email to the recipient email address specified by you as part of your order.

• Can I cancel my order?
Please note the Terms Conditions that govern any purchases that you may make on the website – See T&C’s for cancelation policy.

COMPLAINTS
If you have a complaint about a gift card or this website, please contact Photobox’s Gift Card Partner, Nitecrest, by calling 0345 340 9581 or you can email photobox@nitecrest.com. Please note that these contact details are different to those used for orders placed on www.photobox.co.uk and are specific to Gift Card orders.

In the unlikely event that Nitecrest is unable to resolve a complaint with you directly, you have the right to refer the dispute to the EU’s Online Dispute Resolution Platform at http://ec.europa.eu/odr.