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Terms of use

Please read these Terms of Use ("Terms") carefully – by accessing or making any use of Photobox, you are agreeing to them. You also agree to our Privacy Policy, which sets out how we deal with Photobox users' personal information and privacy.

  • Introduction

    These Terms set out your rights and obligations, and those of Photobox Limited ("we" or "us"), in relation to www.photobox.co.uk (the "Site"), any Photobox application that you access (the "App") and any goods or services available through, and material of any kind accessible or relating to, the Site, the App or us (the "Services"). When we refer to "Photobox" in these Terms, we mean us, the Site, the App and/or the Services, according to the context.

    You must take the time to read and understand these Terms before Photobox. By registering with Photobox, you accept that you are entering into a contract with us under these Terms. People who register for Photobox establish an "Account", and become "Users". Visitors to Photobox who do not become Users, but who nevertheless use the Site and/or download the App, affirm that they are bound by these Terms each time they access Photobox. You should be aware that these Terms may change from time to time in accordance with Clause 20 below.

  • Obtaining an Account

    If we ask you to provide some information about yourself when you register for Photobox, you must ensure that this information is accurate and current. You may keep this information updated through your Account.

    Note that we are entitled to treat anything done through a User's Account, or by means of an email address, phone number or other communications method associated with that Account, as having been done by the User; it is up to the User to maintain the security of his/her Account.

    When you place an order for a Product, you will need to supply us with details of a payment method, such as a credit or debit card, which we accept at the time of your order (your "Payment Method") and other personal details so that we may process the order for you. In the event that you supply or attempt to use an invalid Payment Method an order made using that Payment Method will fail. If we suspect that your Payment Method belongs to someone else or is one which you are not entitled to use, we reserve the right to suspend or terminate your Account at any time.

    The same person may not register more than one Account. We reserve the right to suspend or terminate any Account which we reasonably suspect of infringing this requirement. Important: You must ensure that the email address we hold for you is kept up-to-date and that you have full access to it – we will be sending you important messages there. So if you change email address, then you must change it on your Account. Should you provide an invalid email address or an email address that belongs to someone else, PhotoBox may terminate your Account at any time without notice.

    You should not register as a User if you are under 13 years of age.

  • The Essentials of Photobox

    Photobox provides Users with the facility to upload and store digital photographic images (each an "Image"), and to access those Images through the User's Account. All Images must meet our Image specifications, which may be changed by us from time to time.

    For further guidance and information on uploading Images please visit our FAQs .

    Photobox also offers Users the ability to order:

    • Prints of their Images;
    • Personalised products and services which bear Users' Images on or within them;
    • Other, non-personalised, products and services, and we refer to those prints, products and services as our "Products".

    As Photobox evolves and changes over time, we may add Products or remove Products from our Services. Clause 6 contains the terms of purchase for Products.

    It is the responsibility of Users to have sufficient web, app and device usage skills to make use of our Services.

    Although we incur cost in providing you with the facility to store and access your Images and other User Content with Photobox (your "Image Storage"), we don't charge you for Image Storage. However, we reserve the right to introduce a policy under which we may withdraw your Image Storage if (a) you have not purchased a personalised Product from us through your Account at least once in any given twelve month period, (b) we have notified you by email of the fact, and of our intention to withdraw your Image Storage unless you purchase a personalised Product, and (c) you have not purchased a personalised Product from us within 30 days of that emailed notification. We will notify Users by email if and when we are to commence enforcing this policy.

  • Your Images

    Photobox allows you to access your Images through your Account. However, please note that:

    • We provide Image Storage at no cost principally in order to facilitate Users' creation and purchase of personalised Products bearing their Images
    • Accordingly, we do not intend or invite Users to store their Images other than for those purposes
    • We do not currently apply a fixed limit to the volume of Images which may be uploaded provided you comply with our reasonable fair use requirements
    • Those fair use requirements would be breached by, for example:
      • The automated or scripted uploading of Images or other User Content;
      • The uploading of Images or other User Content on a high-frequency basis; or
      • The inclusion of very large volumes of Images or other User Content in an individual album
    • Should you breach our fair use requirements, we may suspend your Account, cease to provide you with Image Storage and/or delete your Images and other User Content from our systems
    • We are entitled to introduce a policy for the removal of your Image Storage if you do not make limited purchases of personalised Products from us (see Clause 3 for details of this policy)
    • In the course of storing your Images, we reserve the right to apply various techniques to make generally accepted improvements to the quality of the Image, such as by:
      • Removal of "red-eye";
      • Brightness enhancement; and
      • Detail enhancement
      • We also reserve the right to make changes to Images which are intended to improve their storability, including:
      • Compression;
      • Size reduction and downscaling; and
      • Format conversion,

    We strive to retain Images that are of sufficient quality for inclusion in personalised Products, but some loss and modification of detail may be apparent under close examination;

    • We use reasonable commercial endeavours in our provision of Image Storage, but do not provide any guarantees as to the availability, speed of access to or reliability of the storage we provide;
    • Images and other User Content may be deleted from your Account in various circumstances, as stated elsewhere in these Terms (including Clause 8);
    • Our policies concerning the storage of Images and User Content may change from time to time;
    • If an Image does not meet our specifications you may not be able to upload it and/or you may find that it is not possible to use that Image in conjunction with some or all of our Products;
    • We have rules about User Content, and these apply to the content of Images (see Clause 5 below) ("Content Rules"); if you breach our Content Rules, we may – amongst other things – terminate your Account. And if your Account is terminated, we may delete all Images associated with that Account, so that they will no longer be accessible; and
    • If we are notified of a claim or allegation that an Image breaches our Content Rules, we may prevent that Image being accessible through Photobox or being used in connection with Products.

    Note that we may send you emails which include your Images, or to create examples of personalised Products which may be of interest to you: by uploading Images, you consent to us doing these things with those Images.

    Photobox allows you to share your Images with others (your "Guests") by allowing them to have access to your Images. This sharing can be effected by means we make available from time to time, such as by email to Guests, by sharing on the web or through social media. By sharing Images with Guests:

    • You undertake that you have those Guests' consent to the sharing of your Images with them;
    • You agree that doing so will not result in an infringement or perceived infringement of our Content Rules; and you acknowledge and agree that Guests – and others with whom they may share the Images – may:
      • Purchase Products which include those Images;
      • Submit comments about the Images; and
      • Notify us if Images infringe our Content Rules.

    We are not responsible for the acts or omissions of Guests.

    You must not share or allow access to any of your Images in return for payment or for any other commercial purpose.

    If you delete Images from your Account, we will promptly remove the Images from the "album" view in your Account, but the Images will not be completely erased from our systems; "deep" links which lead directly to the relevant Images may continue to provide access to those Images. Initially we will apply a grace period of at least one month before completely erasing deleted Images from our systems: this grace period is applied in case we are requested by you to recover the Images or if we are asked by a relevant third party to recover them. Once the grace period is ended, we will check if the Images are in use on our systems, as part of a personalised Product or in some other way. If the Images are in use, we will send you an email explaining that the Images are in use and how you can release them to allow them to be erased from our systems. For more information on our Image deletion policies and practices, please contact our customer services team.

    You are advised to keep back-ups of all of your User Content, including backup copies of Images. We do not undertake or guarantee to keep your Images and other User Content indefinitely, and we will not be responsible for the loss of, deletion or corruption of Images or any User Content. We do not keep back-up copies of Images and other User Content; we have no liability to you or any User if Images or other User Content become lost or corrupted as a result of any cause (including human error, software or hardware failure, failures of telecommunications or internet services, or events beyond our control).

    If we actively decide that we are to cease hosting Images or other User Content, we will give you reasonable advance notice (of at least three months' duration) to permit you to make alternative arrangements.

  • User Content and Content Rules

    Images and other material (including textual annotations to and comments on Images) uploaded, posted, contributed, distributed, communicated, transmitted or linked-to by a User on, through or in connection with Photobox are treated as "User Content" for the purposes of these Terms.

    Users must have the right to deal with their User Content in the manner provided by our Services. You must not upload User Content, or otherwise deal with User Content through Photobox, if you do not have the right to do so. Each User shall ensure that his/her User Content does not:

    • Infringe anyone's copyright; in particular, you must ensure that you either own the copyright in an Image that you upload to Photobox or that you are fully licensed by the copyright owner to upload the Image and to make any subsequent use of it (such as by including the Image in a personalised Product);
    • Infringe any other rights, such as a trade mark, of any person or entity or a duty owed to any person or entity, such as a duty of confidentiality;
    • Contravene any applicable law (including, without limitation, any criminal law) or regulation;
    • Include anything that is false, inaccurate, misleading, offensive, abusive, threatening or defamatory, or that might cause needless annoyance, inconvenience or distress to any person;
    • Contain any computer virus, macro virus, Trojan horse, worm, or anything else designed to interfere with, interrupt, or disrupt the normal operating procedures of a computer or to surreptitiously intercept, access without authority, or expropriate any system, data or personal information;
    • Misrepresent the User's identity in any way or impersonate any person;
    • Include any material containing personally identifying information about another person, such as their real name, address, phone number, or email address, except with the written approval of that person;
    • Contain material which is pornographic, obscene, indecent or offensive, which promotes discrimination based on race, sex, religion, nationality, disability, sexual orientation or age, or that may incite hatred or violence against any person or group;
    • Harass, upset, embarrass, alarm or annoy any person;
    • Give the impression that it emanates from us, if this is not the case;
    • Advocate, promote or assist any unlawful act such as (by way of example only) copyright infringement or computer misuse; or
    • Infringe our fair use requirements (see Clause 4 above) or otherwise interfere with the proper working of Photobox.

    The above are our Content Rules.

    Although we prohibit the uploading of Images and other User Content which infringes our Content Rules, we cannot control and do not monitor or pre-screen the use of our Site and App. It is possible that Images or other User Content may be accessible through our Site and App which contravenes our Content Rules. We are not responsible for such Images or User Content, but if you become aware of any such Images or User Content on our Site or App please contact us here.

    We may without notice delete any Image or other User Content which appears to breach our Content Rules, or prevent any use of Services (including purchase of Products) which includes any such Image or User Content.

  • Terms of purchase for Products

    A contract between a User and Photobox for the purchase of a Product is created as follows:

    • The User places the order for a Product on the Site or App by pressing an order confirmation button at the end of the checkout process: if the Product in question includes an Image or other User Content selected by the User it is a "personalised Product"; if it is a standard Product which does not include any Image or User Content it is a "non-personalised Product"
    • By confirming your order, you are agreeing to purchase the Product you have selected
    • At this point, we take payment for your order by means of your nominated Payment Method.
    • We will send to you a "Thanks for your order" email detailing your order for the Product, and other information we must provide to you.
    • When the Product you have ordered is shipped to you, we will send you a "dispatch" email

    Note that Photobox may reject an order in certain circumstances, namely:

    • Your order breaching the requirements of these Terms;
    • The use of Images which infringe the Content Rules;
    • The use of Images which are corrupted, unsupported technically or inadequately pixelated;
    • The Product you order being unavailable;
    • Our inability to obtain authorisation for your payment; or
    • A relevant pricing or Product description error being identified.

    If your order is rejected, we will contact you to confirm this and reverse the payment you have made for that order. You have the right to cancel your contract for the purchase of a non-personalised Product, provided you notify us of the cancellation no longer than 14 days after the day following the day on which the Product is delivered. You must return the unused non-personalised Product to us within 14 days of notifying us of the cancellation, and must pay the cost of returning the Product to our nominated address. We will refund the purchase price you have paid for the Product and its standard delivery charges (but not any expedited, tracked or other special delivery charges you may have chosen to pay) within 14 days of its return. However, if the value of the Product has been reduced by any handling of it beyond what is necessary to check whether the Product is as expected, we may deduct an amount to reflect that reduction in value from the sum we refund to you. Please follow any returns procedure for non-personalised Products which we specify from time to time.

    Please note that the right to cancel a contract and return Products does not apply to any personalised Products – although you do have the right to reject any Product which is faulty or not as described in our specifications. However, for orders of personalised Products made from the Site (but not through the App) we generally allow a 30 minute period during which you can amend your order. That 30 minutes runs from the appearance of the "Thank you for your order" screen on the Site at the end of the order process; if you wish to avail of this, you must click on the "Amend my order" button on that screen and complete the amendment process within the 30 minute period.

  • International use of Photobox

    You must ensure that you comply with the laws that apply to you and your use of Photobox, including as to User Content, the Images that may be viewed and the Products that may be bought through Photobox. That use may be prohibited or restricted in various jurisdictions.

  • Closure of Accounts

    You may choose to cancel your Account at any time here.

    You may be asked to provide further proof that you are the holder of the Account.

    Further, we are entitled to lapse an Account if its User has not logged in to the Account for two years or more. If your Account is terminated because you have breached this Agreement (including a breach of our Content Rules), we may prohibit you from establishing another Account.

    Where an Account is cancelled, lapses or is terminated, we are entitled to close the Account and entitled (but not obliged) to delete all Images and other User Content associated with that Account. You will nevertheless remain responsible for performing your obligations under these Terms, and the rights granted to us under these Terms (including in Clause 9) shall not be terminated as a result.

  • Intellectual Property

    By uploading, posting, contributing, distributing, communicating or transmitting User Content (including Images), a User expressly grants to us a non-exclusive, royalty-free, irrevocable licence (including the right to grant sub-licences through multiple tiers) to use, reproduce, adapt, distribute and communicate to the public that User Content (a) worldwide through Photobox and any other interactive services through which Photobox (or a service based on Photobox) is accessible, and (b) too perform obligations and exercise rights under these Terms. For the avoidance of doubt, the licence under this Clause 9 will survive any termination of these Terms or any cancellation, suspension or lapse of the relevant Account. Note that we may modify User Content in order to conform it to Photobox or the requirements of a Product (such as by cropping Images).

    You acknowledge that all copyright, trade marks, and other intellectual property rights in and relating to Photobox (including, without limitation, User Content associated Users other than you) are owned by, or licensed to, us. You may use and access Photobox and that User Content only to the extent required for the use of the Services in accordance with these Terms, and for the purpose that we make them available.

    No-one may copy, distribute, show in public or create any derivative work from Photobox, or any of the material which is found on Photobox unless properly licensed to do so by us. You are not allowed to use Photobox (or to copy or use any material found on Photobox) for any commercial purpose other than to conduct the purchase of a Product from PhotoBox. You are not allowed to remove any copyright, trade mark or other intellectual property notices contained in material taken from Photobox.

  • Privacy

    Our Privacy Policy governs all users of Photobox. By using or accessing Photobox, you give your consent to the content of that policy. If you do not wish your personal data to be handled in that way, then you must not use Photobox. Users shall not use the Services in connection with the sending of any unsolicited messages, or to harvest or otherwise collect information about Users, including email addresses, without their express consent. No User shall use any information regarding other Users that is accessible through the Services except as expressly permitted by these Terms.

  • Our Role

    To the extent that the law permits, you release Photobox, its agents, directors, officers, shareholders and employees from all liability arising out of or in connection with any Images or other User Content.

    You must not assume that accessing, the import or export, or the advertising, offering, purchase or sale, of any Image, User Content or Product complies with applicable law or regulation by reason of it appearing on Photobox. We do not have any responsibility or liability for the deletion of, or any failure to store or deliver, Images or User Content.

    Photobox may contain links to or advertisements for other sites, services or products ("Third Party Promotions"). Third Party Promotions may contain materials which you find offensive, objectionable, unlawful or inaccurate. The sites or other destinations to which Third Party Promotions lead are governed by their own terms of use and privacy policies which will differ from these Terms. The inclusion of links to Third Party Promotions does not indicate that we endorse them and we are not responsible for examining or evaluating the content of such sites or destinations or goods or services available through them.

  • Suspension

    We reserve the right at any time and without notice (a) to suspend or terminate your ability to access Photobox, (b) your use of all of part of the Services, (c) to remove from access via Photobox any User Content associated with a User or his/her Account, (d) to warn Users and other users of Photobox against interacting with a particular User, and/or (e) to take technical and legal steps to stop any Users from using Photobox if they appear to us to be in breac

    In addition, we are entitled to suspend provision of all or part the Services, or the availability of User Content associated with any User, at any time if we are obliged or advised to comply with an order, instruction or request of any limb of government, or any regulator, court or other competent authority.

  • Contact from third parties

    If anyone contacts us in relation to User Content or a transaction associated with you, then you agree:

    • to provide all reasonable information and assistance we may require in connection with responding to that contact; and
    • to respond promptly and accurately to it, should we pass the message to you for a response.
  • Additional services

    We, our affiliates or third parties with which we contract may offer new, updated or additional services through Photobox from time to time. Your use of those services will be governed by these Terms but may also be subject to additional terms of use, which you must comply with. Provided that those terms are notified to you on Photobox in an appropriate manner (as determined by us in our reasonable discretion) when you agree to take those services, any failure by you to comply with a material provision of the terms governing those services will amount to a breach of these Terms.

  • Operation of Photobox

    We reserve the right to withdraw or modify all or part of the Services or Photobox where we have legal or commercial reasons to do so. There may be times when the operation of Photobox is adversely affected, or becomes inaccessible, as a result of technical difficulties experienced by Photobox, on the Internet or other communications networks, or other matters that are beyond our control. Please note, however, that we cannot guarantee continuous, uninterrupted or secure access to Photobox or any of the material that appears on it. If we are conducting a period of planned unavailability of the Services, we will inform Users of this by a notice that appears on one or more pages of Photobox.

    For security or other reasons, we may require you to change your password or other information which facilitates access to Photobox; however, we will never ask you for your password. You are solely responsible for maintaining the confidentiality of your password and any additional identifying information.

  • Liability

    We use reasonable care and skill to provide Photobox in accordance with our specifications for Photobox but:

    • The Services are provided "as is"; and
    • we cannot and do not guarantee that Photobox or the Services will meet your requirements, including (without limitation) as to the availability or speed of delivery of any User Content placed on or made through Photobox.

    We shall have no obligation, duty or liability whatsoever in contract, tort (including negligence, breach of statutory duty and any other tort) or otherwise, save as expressly provided in these Terms.

    Nothing in these Terms excludes or restricts our liability for fraudulent misrepresentation or for death or personal injury resulting from our negligence, nor our contractual obligations in respect of Products we agree to supply following our acceptance of your order in accordance with Clause 6.

    We, our agents, directors, officers, shareholders, employees and subcontractors will not be liable to you or anyone else, whether in contract, tort (including negligence, breach of statutory duty or other tort) or otherwise:

    • for any loss of revenue, data, business, anticipated savings, profits, opportunity, goodwill or reputation, or for any business interruption; or
    • for any indirect, special or consequential loss damage, costs or other claims, howsoever caused or arising.

    Except as expressly stated elsewhere in these Terms, all representations, warranties, conditions and other terms, whether express or implied (by common law, statute, collaterally or otherwise) are hereby excluded, except in the case of fraud, or where such exclusion is not permitted by law.

    For the avoidance of doubt, Photobox will not have liability to you or any other person in respect of User Content. We will not be liable for any failure to perform our obligations under these Terms caused by matters beyond our reasonable control. The provisions of this Clause 16 shall survive the termination or expiry of these Terms.

  • Indemnity

    You agree to indemnify Photobox, its agents, directors, officers, shareholders, employees and subcontractors against all liabilities, claims and expenses that may arise out of or in connection with any:

    • Breach of these Terms by you or through your Account; or
    • User Content associated with you or your Account.
  • Assignment

    We reserve the right to assign these Terms, and to assign or subcontract any or all of our rights and obligations under these Terms, but will not do so in such a way as to reduce any guarantees you are given under these Terms. You may not without the written consent of Photobox assign or dispose of these Terms or any of your rights and obligations under it.

  • Entire Agreement

    These Terms are intended to contain your entire agreement with us relating to your use of and access to Photobox; we believe them to be fair and reasonable. They replace all earlier agreements and understandings with you relating to Photobox.

  • Changes to these Terms

    We reserve the right to change these Terms from time to time, and post the new version on Photobox. The new version of these Terms will take effect:

    • Commencing 28 days after the date of posting (or such later date as we indicate in the relevant posting), if any of the changes is to an operative provision of these Terms which is capable of adversely affecting you; or
    • Immediately upon the date of posting (or such later date as we indicate in the relevant posting), if the changes are not reasonably capable of adversely affecting you - examples of which would include, without limitation, (i) changing the name of, and/or the web-address (www.photobox.co.uk) that you use to access, Photobox, and (ii) the refinement of provisions that are already included or referred to in these Terms.
    In either case, if you do not wish to be governed by the new version of these Terms, you must cease to use the Services and Photobox. For the avoidance of doubt, we will not have any liability to you in that event.
  • General

    If any part of these Terms is held to be invalid or unenforceable, the remainder shall remain valid and enforceable. Our failure to act with respect to a breach of these Terms by you or others does not waive our right to act with respect to subsequent or similar breaches.

    The headings to the Clauses are for ease of reference only and do not affect the interpretation or construction of these Terms. A person who is not a party to these Terms has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any of these Terms, provided that this shall not affect any right or remedy of a third party which exists or is available apart from that Act.

  • Law

    These Terms, the Services and each order and purchase of a Product shall be governed by English law. You and we each submit to the non-exclusive jurisdiction of the English courts in relation to disputes arising in connection with these Terms, the Services and any order for or purchase of a Product.

  • Keeping these Terms

    We don't separately file the Terms entered into by Users when they register for Photobox. You can access them here . Please make a durable copy of these Terms by printing and/or saving a downloaded copy on your own computer. They are offered in English only.

  • Contact

    We are a company registered in England and Wales under registration number 03906401 under the name Photobox Limited; the address of our registered office is Bridge House, 63-65 North Wharf Road, London W2 1LA. Our VAT registration number is GB115138543. You can contact us by post at Bridge House, 63-65 North Wharf Road, London W2 1LA. We will send our notices to you by email to the email address specified in your Account.

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